Shipping policy

At Freyza, we are dedicated to delivering your order efficiently. We offer free shipping on all orders.

Shipping Scope & Costs

Delivery Areas:

• United Kingdom: Free shipping ($0.00) on all orders
• United States: Free shipping ($0.00) on all orders
• International shipping: Free shipping ($0.00) on all orders

Order Processing & Delivery Times

Please review our standard delivery timelines below.

• Order Cutoff Time: 4:00 PM (GMT). Orders placed after this time will begin processing the following day.

• Handling Time: 1–3 days (Monday – Friday).

• Transit Time: 3–7 days (Monday – Friday).

• Estimated Total Delivery: 4–10 days from the date of purchase.

Note: All delivery times are estimates only and are not guaranteed. 
Delivery times may vary due to carrier delays, customs processing, high demand, 
or events beyond our control. We are not responsible for shipping delays.

Carriers

To ensure your package arrives safely, we utilize trusted courier services:

United Kingdom:
- Royal Mail
- Evri

United States:
- Royal Mail International (delivered via USPS)
- Parcelforce Global Priority (for expedited orders)

We reserve the right to select the carrier based on destination, package size, 
and availability. The carrier used will be confirmed in your shipping notification.

Customs & Duties (International Orders)

For orders shipped internationally (including to the United States):
- Customs duties, import taxes, and fees may apply and are the responsibility 
  of the recipient
- These charges are determined by your local customs authority and are not 
  included in your order total
- Customs clearance may add additional time to your delivery
- We are not responsible for any customs delays or additional charges imposed 
  by customs authorities

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor the status of your shipment via our Order Tracking Page.

Address Accuracy

Please ensure your shipping address is correct, including postal codes (UK) 
or ZIP codes (US). We are not responsible for orders delivered to incorrect 
addresses provided by the customer. To change your shipping address, contact 
us immediately at info@freyza.com.

Undeliverable Packages: Packages returned as undeliverable due to incorrect 
addresses or failed delivery attempts may incur reshipment charges.

Delivery Issues

If your package is lost, delayed, or arrives damaged:

1. Please inspect your order upon arrival.

2. Contact our support team immediately at info@freyza.com.

3. We will investigate the issue with the carrier and resolve it promptly.

 

Contact Us

Store Name:
Freyza

Email:
info@freyza.com

Customer Support Hours: 
9 Am to 5 Pm Between Monday to Friday

Time zone: 
(GMT) Greenwich Mean Time (London)

Response Time:
We aim to respond to all inquiries within 1–2 business days.